IT Support Specialist/ Field Technician
Responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Essential Duties and Responsibilities:
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Support of disaster recovery solutions
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Basic remote access solution implementation and support
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- System documentation maintenance and review
- Communication with customers
Additional Duties and Responsibilities:
- Improve customer service, perception, and satisfaction
- Fast turnaround of customer requests
- Ability to work in a team and communicate effectively
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Advanced understanding of operating systems, business applications, printing systems, and network systems
- Interpersonal skills: such as telephone skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Self-motivated with the ability to work in a fast-moving environment
Spark Technologies offers our employees a highly competitive compensation and benefits package as well as a positive, fun, and flexible work environment.
Benefits include:
- Paid vacation and holidays
- Medical, dental & Vision
- 401k Retirement savings program with employer match
- Continuing education and certification annual allowance
- Recognition programs for outstanding effort
- Bonuses Program
- So much more!
Support